GlobePay offers a full refund or an exchange within14 working days upon receipt of an item if it is faulty, not as described ordoesn’t do what it’s supposed to when you receive it. You may also request arefund if you no longer want the product unless you have seen it before thepurchase.
GlobePay do not offer a refund if you:
If you would like to request a refund or anexchange, please notify us within 14 days of receiving the goods via firstname.lastname@example.org. Please enclose your proof of purchase andwhy you would like a refund or an exchange. Once approved, you will haveanother 14 days to return the good(s) you wish to return or exchange. All itemsmust be unused and in their original condition and sent back in the originalpackaging.
The return address:
30th floor, Landmark,
40 Bank Street,
We recommend using a tracked service and keepthe receipt as we are not liable for any returns lost in transit.
We will send you anemail of the receipt of your return and whether your request has been approved.
If your refund request is approved, we willprocess your refund within 14 working days through your original paymentmethod.
If you did not receive your refundwithin 14 working days, please check with your bank first, it may take sometime for your bank to process the return. If you still have not received therefund, please contact us via email@example.com.
ExchangesIf your exchangerequest is approved, we will post the replacement within 14 working days. Youwill receive another email when it is posted.
The time takes for your exchangedproducts reach you may vary depending on the address.
Shipping CostShippingcosts are non-refundable. You will have to pay for the postage cost of returningyour item and the replacement goods if you request an exchange. If you requesta refund, the cost of return will be deducted from your refund.
There are several types goods andservices that are exempt from this policy.
Services such as marketing andconsulting, software and goods on sales are non-refundable and non-exchangeable.
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© 2018 GlobePay Limited | is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017.This can be checked on the Financial Services Register by visiting the Financial Conduct Authority website and searching by Firm Reference Number (FRN) 930172.