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Return and Refund

Globepay offer a full refund or an exchange within 14 working days upon receipt of an item if it is faulty, not as described or doesn’t do what it’s supposed to when you receive it. You may also request a refund if you no longer want the product unless you have seen it before the purchase.

Globepay do not offer a refund if you:

  • knew an item was faulty when they bought it
  • damaged an item by trying to repair it themselves or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)
  • have receive the product longer than 14 working days

If you would like to request a refund or an exchange, please notify us within 14 days of receiving the goods via Please enclose your proof of purchase and why you would like a refund or an exchange. Once approved, you will have another 14 days to return the good you wish to return or exchange. All items must be unused and in their original condition and sent back in the original packaging.

The return address:

Globepay Limited

30th floor, Landmark,

40 Bank Street,

E14 5NR

United Kingdom

We recommend using a tracked service and keep the receipt as we are not liable for any returns lost in transit.

We will send you an email of the receipt of your return and whether your request has been approved.


If your refund request is approved, we will process your refund within 14 working days through your original payment method.

If you did not receive your refund within 14 working days, please check with your bank first, it may take some time for your bank to process the return. If you still have not received the refund, please contact us

If your exchange request is approved, we will post the replacement within 14 working days. You will receive another email when it is posted.

The time takes for your exchanged products reach you may vary depending on the address.

Shipping Cost
Shipping costs is non-refundable. You will have to pay for the postage cost of returning your item and the replacement goods if you request an exchange. If you request a refund, the cost of return will be deducted from your refund.


There are several types goods and services that are exempt from this policy.

Services such as marketing and consulting, software and goods on sales are non-refundable and non-exchangeable.

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